Contact Us

Thank you for your interest in contacting Refugee Action. To help you find the right person for your query, please read through the following list.

If you need help or advice about seeking asylum in the UK:

Please look at this list of support services for people seeking asylum to find out how we can help or where to call for other services.

If you’re a Refugee Action supporter and would like to donate or have a question about a donation you’ve made:

Please call us on 0845 894 2536 or email our supporter care team at

If you’re a journalist or work for the media:

Please call our media team on 020 7952 1530 or 07771 748 159 or email

If you have a query about a job application or recruitment at Refugee Action:

Please call us on 0207 952 1571 or email us at

If you have a query about invoices or payments:

Please call us on 0207 952 1591.

If you’re interested in volunteering with Refugee Action:

You can find all our volunteer opportunities and sign up to receive emails about volunteering opportunities with us here.

If you would like to donate clothing or other items to support refugees:

Unfortunately, we don’t have the capacity to hold or process such donations but you’ll find information on organisations that can take such donations and a range of other ways to help and support refugees here.

If your query does not relate to any of these areas, you can email us on We get a lot of queries and have small teams so it may take us a while to respond to your query but we’ll do our best to get back to you as quickly as we can. It’s usually a few days but if it’s particularly busy it may take us a bit longer.

We try hard to get back to everyone but if your query is sales related, we may not always be able to respond. This is especially true for IT and Finance related sales queries as we receive a lot of them and don’t have the capacity to respond to all.

If you would like to know more about how we handle fundraising complaints:

You can read our Fundraising Complaints Procedure here.