What does the service provide?
Arrivals: support and information on arrival, including pre-paid SIM cards, bus travel card, health and safety information and emergency contacts
Health care: Support accessing health services, including assistance with GP registration, dentists, pharmacies, as well as support in accessing mental health services, as well as other health needs as appropriate, visiting clients in their accommodation
Benefits: support completing benefits and National Insurance Number applications
Education: we have specialist Education Placement Coordinators supporting families and children, including support with school applications, admissions, transport and issues like uniforms
Learning English: supporting assessments of English language competencies and access to appropriate levels of learning opportunities
Employment and training: supporting access to training opportunities and steps into paid employment
Social care, safeguarding and support: processing DBS checks for Hosts and relevant family members
Wellbeing support: support with clothing, food, and access to wellbeing activities
General orientation and community integration: promoting independence and participation in community activities and community life
Housing: supporting families around the complex housing move on process, providing all the holistic support needed in relation to this very challenging part of the process
Legal support: Supported refugees with immigration legal issues through access to OISC-regulated immigration legal advice
We also…
Work with refugees and hosts to identify any additional needs and referrals to relevant services and support.
Rematch families when there is a breakdown in communication.
Identify and manage an emerging safeguarding risks.
