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IT Manager

Contract: Permanent basis
Hours: Full-Time 35 hours per week (excluding lunch breaks)

About Refugee Action
Refugee Action exists to work with refugees and people seeking asylum who’ve survived some of the world’s worst regimes. We are a national charity with more than 40 years’ experience of empowering people who’ve survived some of the world’s worst regimes to secure the protection and support that they need to live with dignity and respect and build a new life in the UK. We do this by providing expert advice and casework, building the capacity of partner organisations and campaigning on the policies that affect them.

To succeed in the role you will need to demonstrate:
• Experience of developing and implementing IT strategy.
• Experience of managing outsourced IT providers and other stakeholders
• Experience of leading an IT advisory group
• Working knowledge of networks, PCs and server environments.
• Understanding of Office365 including OneDrive and SharePoint
• Ability to test, install and configure hardware and software with peripheral devices.
• Commitment to removing barriers to power for people with lived experience, and commitment to anti-racist practices.
• Understanding of how the UK’s hostile refugee protection and asylum system impacts those affected by it.
• Insight into the needs, experiences and hopes of refugees and asylum seekers.

If you have any queries regarding the process and application, please send an email to

Those with lived experience as a refugee are particularly encouraged to apply

Closing date: 23:59 Sunday 21 July 2024
Interviews: 6  August 2024 (on Zoom)

Refugee Action only operates in the UK, so all roles are UK-based, and you must have the right to work in the UK.

This role is not on the Shortage Occupation List. If you have permission to work that is restricted to the Shortage Occupation List, we will be unable to appoint you to this role.

You can find out which roles are on the shortage occupation list via these two links:
Skilled Worker visa: shortage occupations
Skilled Worker visa: shortage occupations for healthcare and education

We are currently campaigning for people seeking asylum to have the right to work in the UK, see our Lift the Ban campaign here.


Job description

Advice on completing your application