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Legal Manager

Permanent until 31 March 2025
Full-time, 35 hours per week with flexible working options

This is an exciting time for Refugee Action. We are a national charity with more than 40 years’ experience of empowering people who’ve survived some of the world’s worst regimes to secure the protection and support that they need to live with dignity and respect and build a new life in the UK. We do this by providing expert advice and casework, building the capacity of partner organisations and campaigning to create a fairer and more humane asylum system and support for refugees.

Our vision for a welcoming UK has never been more important. You can read more about what we do here.

We have an exciting vacancy for a Legal Manager to join our Asylum Services team. The role is managed by the Head of Asylum Services, and works alongside colleagues in Asylum Services, Good practice & Partnerships, Expert by Experience coordination, Policy & Campaigns, and our Fundraising Team.

This post will lead our new National Immigration Advice Service providing OISC regulated immigration advice and casework support to vulnerable people who are in or have been through the UK asylum system and other vulnerable migrants. The Legal Manager will be at the forefront of Refugee Action’s Immigration Advice strategy, developing our offer in this area including being the organizational lead for OISC and OISC compliance. The post holder will work with our Good Practice and Partnerships team to ensure our external legal advice strategy is joined up with this work. The post holder will oversee the delivery of the National Immigration Advice Service including supervising all its casework and supervision of OISC regulated staff and trainee solicitors, delivering casework that is courageous, tenacious and works from a position of legal excellence.

The post holder will work with Refugee Action’s expert by experience team and our Fundraising Team to develop, lead and deliver our agenda to shift power within the immigration sector and to provide legal expertise to Refugee Action’s partners to increase immigration advice capacity.

People with lived experience of being a refugee are strongly encouraged to apply.

We are looking for someone with:
• An experienced immigration solicitor (we may also consider applications from barristers with immigration experience, caseworkers or paralegals with IAAS accreditation at Level 2 and OISC Level 3 advisors) who is legally courageous and can deliver complex casework specializing in difficult cases within a best practice environment and who has experience of supervising others to do so.
• A track record of overseeing compliance within an OISC regulatory framework
• An understanding of the legal and charity sector and experience of building effective working relationships with partners to enable access to justice.
• Experience of supervising, mentoring and supporting legal trainees including trainee solicitors.
• Experience of developing new services and legal strategy
• Excellent oral and written communication, influencing and interpersonal skills.
• Excellent planning and organisational skills with the ability to oversee complex schedules and meet deadlines.
• An insight and understanding of some of the barriers Refugees and People from Racialised Groups face when seeking progression within the Legal profession

• Understanding and commitment to equal opportunities and a commitment to anti-oppressive and anti-racist practice.
• Lived experience of being a refugee if you have this. People with lived experience are strongly encouraged to apply.

In addition to the above, you will be asked about the following aspects of the person specification in your interview. You do not need to write about them in your application form.

• Insight into the needs, experiences and hopes of asylum seekers, refused asylum seekers and refugees in the UK
• Excellent project management skills including a flexible and innovative approach to piloting new working methods.
• Experience and understanding of cultural diversity and the ability to work with people from a range of different cultures
• Willingness to positively contribute to Refugee Action’s work to become a truly Anti-Racism organisation.
• Ability to plan and manage workload within tight timeframes including case management experience.
• Excellent oral and written communication, influencing and interpersonal skills.
• Ability to complete forms, keep paper and computer-based records and produce clear, detailed reports, including reports to funders
• Understanding of and commitment to key advice principles such as confidentiality, impartiality and non-directive approaches and a commitment to equality of opportunity
• Ability to demonstrate a constructive approach to working in an operational context to achieve strategic goals
• Ability to be administratively self-sufficient, including the ability to record data for monitoring purposes, with a working knowledge of Excel.

Please contact Rachel Goodall on if have any questions about this vacancy or if you would like to speak with the recruiting manager.

If you have any queries regarding the process and application, please send an email to

Closing date: 23:59, Wednesday 13 July 2022
Interview date: Friday 22 July 2022

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