Project Manager – Frontline Partner Development

£29,636 per annum pro rata
Part time – 28 hours per week

Join Refugee Action as the Project Manager – Frontline Partner Development for the Frontline Immigration Advice Project and play a vital role in the Good Practice & Partnerships Team, our good practice and capacity-building arm.

Refugee Action is working to increase access to justice and reduce poverty and homelessness for refugees and asylum-seekers through direct services and support for other organisations. Collectively, we will have the biggest impact on justice, poverty and homelessness by delivering services that are:

• grounded in expert knowledge, up-to-date policy, with staff and volunteers who are skilled advocates;
• planned, proactive and targeted, based around models of ‘early action’, prevention and empowerment rather than just emergency, reactive and crisis-driven support;
• linked up and well-connected both locally and beyond and grounded in strong partnerships.

The Frontline Partner Development Project Manager role is part of Refugee Action’s Frontline Immigration Advice Project (FIAP). This is the flagship project of the Asylum Good Practice & Partnership Team which has a national remit and works to develop the capacity of frontline organisations to provide vulnerable people from refugee and migrant backgrounds with access to immigration advice.

This role is one of two in the team which work to fulfil the vision of the project by complimenting each other and supporting organisations and their staff and volunteers simultaneously.

To date the project has worked with over 139 organisations, trained over 500 students and has successfully supported 123 of those to become Level 1 OISC accredited and 36 to become Level 2 OISC accredited. All training and support for students and practitioners is delivered online, and we use a digital platform (Learning Management System) that enables these to register, access training and revision materials, and online peer-learning sessions. This has been the first course of its nature to be delivered for free to organisations across the UK.

Your role will be to deliver support to organisations on their models of advice and how to incorporate or develop immigration advice within them. To do this in a strategic, consistent and needs based way which considers the specifics of the organisation and the environment in which they operate by:

• supporting organisations (1-2-1) – whose staff and volunteers are being trained on the Frontline project – to develop and deliver effective legal advice services;
• creating local/regional networks of these organisations and their practitioners to increase peer support, referral pathways and collaboration between legal advice providing organisations;
• to finalise, and maintain up to date, a regional analysis of the provision of legal advice across the UK.

To succeed in this role you will have:

• Understanding of the immigration legal advice needs of asylum seekers and refugees in the UK and insight into their needs, hopes and experiences especially in relation to justice, homelessness and poverty.
• Understanding of assessing organisational needs and providing high quality development support to a range of organisations (from grassroots to small and medium sized), including identifying needs and working towards solutions.
• Excellent networking and partnership-building skills, with the ability to build and maintain effective networks.
• Understanding of how organisations can increase the amount of immigration and / or asylum legal advice available
• Understanding of the current and future challenges faced by organisations that provide services for asylum-seekers, refugees and migrants in the UK.
• Understanding of how digital technologies can support capacity building programmes
• Excellent training and facilitation skills

For further details, and to apply, please click the ‘download application’ link.

For more information or if you have any questions about the role please contact Carolina Albuerne on 07775851614

Completed applications should be sent to by 09:00am on the closing date.

Those with lived experience as a refugee are encouraged to apply.

Closing date: 09:00am, Tuesday 28th May 2019

Interviews: Wednesday 12th June 2019 in Manchester

Closing date: 28 May 2019 at 9:00 am

Download application