Skip to main content

Senior Digital Communications Officer

Contract: Permanent basis
Hours: Full-time. 35 hours per week (excluding lunch breaks). Some evening and weekend work may be required for which time off in lieu should be claimed.

Our vision is that refugees and asylum seekers will be welcome in the UK. They will get justice, live free of poverty, and be able to successfully rebuild their lives.

About Refugee Action

Refugee Action exists to work with refugees and people seeking asylum who’ve survived some of the world’s worst regimes. We are a national charity with more than 40 years’ experience of empowering people who’ve survived some of the world’s worst regimes to secure the protection and support that they need to live with dignity and respect and build a new life in the UK. We do this by providing expert advice and casework, building the capacity of partner organisations and campaigning on the policies that affect them.

About the post

This exciting role would mean joining Refugee Action at a crucial point in the charity’s 40-year history, full of opportunity and potential. You will use your creative skills to support the creation of innovative digital content to engage and mobilise existing supporters and add to Refugee Action’s rapidly growing audience. Working between the fundraising and campaigns team, this role will support the Digital Communications Manager to deliver our ambitious digital strategy, focusing on the development of engaging digital content, the management of one of our key supporter databases, and will lead on the engagement and retention work which supports Refugee Action’s fundraising and campaigning.

We are looking for candidates that can demonstrate:

• Commitment to removing barriers to power for people with lived experience, and commitment to anti-racist practices.

• Understanding of how the UK’s hostile refugee protection and asylum system impacts those affected by it.

• Passion and motivation to raise vital funds to support refugees and people seeking asylum in the UK.

• Strong understanding of how campaigning can achieve change and shift power.

• Strong understanding of the role of digital tactics in the development and execution of campaign strategies.

• Strong writing, editing and proof-reading skills, with experience of using these within a fast-paced environment and adapting content for difference audiences.

• Experience of maintaining and nurturing social media communities and creating impactful digital content.

• Desirable: knowledge of Facebook advertising, including the set-up, management and analysis of ad performance.

• Experience using Adobe creative software – particularly PhotoShop for visual design and Premiere for video editing.

• Experience of using Engaging Networks or similar system or proven ability to learn new systems quickly.

• Experience working with website content management systems.

• Experience of using Google AdWords, and of using reporting and analytics tools, such as Google Analytics.

• Understanding of the digital landscape, and emerging trends in web and social technology and digital fundraising.

If you have any queries regarding the process and application, please send an email to

Those with lived experience as a refugee are particularly encouraged to apply.

Closing date: 23:59 Monday 15 July 2024
Interviews: W/C 29 July 2024

Refugee Action only operates in the UK, so all roles are UK-based, and you must have the right to work in the UK.

This role is not on the Shortage Occupation List. If you have permission to work that is restricted to the Shortage Occupation List, we will be unable to appoint you to this role.

You can find out which roles are on the shortage occupation list via these two links:
Skilled Worker visa: shortage occupations
Skilled Worker visa: shortage occupations for healthcare and education

We are currently campaigning for people seeking asylum to have the right to work in the UK, see our Lift the Ban campaign here.


Job description

Advice on completing your application