Step Change Programme Coordinator

Salary: £32,234 – £34,728 (NJC 34-37) per annum.
Full time – 35 hours per week
Permanent contract (funded until September 2024)

We’re looking for a Step Change Programme Coordinator to lead the coordination of the Step Change programme across Greater Manchester.

The Greater Manchester Refugee Step Change Consortium is a pioneering initiative by nine charities (Asylum Matters, Boaz Trust, British Red Cross, GMIAU, Manchester City of Sanctuary, MRSN, Rainbow Haven, Refugee Action, Revive) and Experts by Experience (EBE) to transform into a joined-up and collaborative ecosystem of support for refugees and people seeking asylum in the Greater Manchester area. It is a project funded by the National Lottery Community Fund.

The Consortium Programme Coordinator will liaise with all the key stakeholders, including the Consortium partners, the Experts by Experience group, the Independent Researcher and the wider Voluntary and Community Sector to ensure that the programme is on track and ensuring that the ecosystem is joined up and meeting the needs of beneficiaries across Manchester.

The coordinator will be hosted by Refugee Action and line managed by Refugee Action’s Good Practice & Partnerships Deputy Manager. Refugee Action, in their role as lead partner, will hold ultimate responsibility for the activities and effectiveness of the overall programme with accountability to the Consortium Board for their delivery of the Programme.

To succeed in this role you will have:
• Insight into the needs, experiences and hopes of refugees and people seeking asylum.
• Strong networking, facilitation and partnership-building skills with significant experience of delivering collaborative projects and/or partnerships.
• Excellent project management skills with experience of successfully managing complex programmes of work.
• Ability to assess organisational needs and provide high quality development support to a range of frontline organisations.
• Understanding of the current and future challenges faced by organisations that provide services for asylum-seekers, refugees and migrants in the UK.
• Understanding of monitoring and recording systems and how they produce effective data to measure impact.
• Experience of overseeing granting arrangements and performance management of grantees.
• Understanding of the Asylum and Immigration System, legal literacy and access to justice and commitment to developing knowledge/attending training.

We want to make sure that we reach to as many potential candidates as possible and that we make the process very accessible so we will be running two ‘info’ sessions where interested people can come and find out more about the role, the work of the Good Practice and Partnerships team and the application process.

These are the dates and please do sign up using the link below for either of those:

Session 1: 23rd September 10:30 am– 12:00 pm
Session 2: 12th October 12:30 pm – 14:00 pm
*Please note: Please register in advance of the session, and you will receive an email with the joining link. Both of these sessions are the same, so you can book just the one.

We would also be happy to discuss the job offer and answer any questions you may have, please contact us directly if you can’t make the meetings:
Pascale Gayford –
Carolina Albuerne –

If you have any queries regarding the process and application, please send an email to

Those with lived experience as a refugee are encouraged to apply.

Closing date: 25th October 2021, 9:00 AM

Interviews: 15th November (Remote interviews)

Job description

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