Asylum Crisis West Midlands Project

Our response to the coronavirus outbreak

Due to the ongoing impact of the coronavirus outbreak our office in Birmingham has remained closed and we are still continuing to work remotely.

Our staff will operate a telephone and email advice service to our existing clients and to deal with new enquiries. You can phone Asylum Crisis West Midlands Project on 07827775956 or 07929769363 OR email You can also contact us via WhatsApp on 07827775956 or 07929769363

We are introducing new weekly outreach online service from Thursday 14th January 2021 between 10am-1pm which can be accessed via following zoom link.

Join Zoom Meeting
Meeting ID: 964 1819 1394
Passcode: 949031

You will need to download the app ‘Zoom’ on your phone or access it through intranet to take part. Each week on Thursday between 10am-1pm just click the link to join our online service.


The Asylum Crisis West Midlands project provides destitute people who are seeking asylum with the expert advice and casework they need to access support.

This project uses an early help approach to enable destitute people seeking asylum in Birmingham, Coventry and Stoke-on-Trent to access Home Office or Local Authority support.

When people seeking asylum have their application refused, many of them don’t know what their next options are. The Home Office will expect them to leave the UK, but some may have ongoing asylum issues to resolve. Others may be unable to leave the UK.

Without support and access to quality legal advice, people seeking asylum can fall into homelessness and destitution leaving them at risk of exploitation and unable to make decisions about their future.

The Asylum Crisis West Midlands Project is a partnership initiative in the West Midlands to help people seeking asylum with the right support and advice. Refugee Action and our partner organisations – British Red Cross, Coventry Refugee and Migrant Centre (CRMC) and Staffordshire North and Stoke-On-Trent Citizens Advice Bureau (SNSCAB) –  help refused people seeking asylum understand their rights, obtain the support to which they’re entitled or appeal against a refusal to support them. We also provide people seeking asylum with information so they can make the right decisions about their future and avoid becoming homeless and destitute.

Who does this service support?

People seeking asylum seekers in the West Midlands (Birmingham, Coventry and Stoke on Trent) who have their applications for asylum refused and who need support from the Home Office.

How to contact this service

Please contact us to refer yourself or someone else to this service. We will reply as soon as we can.

You can also:

  • Call us on 0121 201 3090 (weekdays from 9.30am until 4.30pm)
  • Visit us at the British Red Cross, Bradbury House, 7 Lowe Street, Camp Hill, Birmingham, B12 0ER (Tuesdays 10am until 4pm)
  • St Peter’s Centre, Charles St, Coventry, CV1 5N, (Friday’s from 10am until 4pm)