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Homes for Ukraine Birmingham

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Refugee Action is commissioned by Birmingham City Council to provide Homes for Ukraine Resettlement Services to Ukrainians who have arrived in Birmingham under this scheme. We deliver resettlement services in partnership with the Refugee and Migrant Centre and Spring Housing.

Read guidance for prospective hosts

Refugee Action

Each Homes for Ukraine family has a designated Refugee Action Resettlement Worker to support them for 12 months, with the following:

  • the provision of £200 pounds per person on arrival, pre-paid SIM cards, 12 weeks bus travel card, health and safety information and emergency contacts.
  • DBS checks for Hosts and relevant family members.
  • Access to health services, including assistance with GP registration, dentists, pharmacies, as well as support in accessing mental health services, as well as other health needs as appropriate, visiting clients in their accommodation.
  • Schools – children, including support with school applications, admissions, transport and issues like uniforms.
  • ESOL – supporting assessments of English language competencies and access to appropriate levels of learning opportunities.
  • Employment & training – supporting access to training opportunities and steps into paid employment.
  • Social care, safeguarding and support – working with guests to identify any additional needs and referrals to relevant services and support.
  • Wellbeing care – clothing, food, including integration into local communities.
  • General orientation and community integration – Promoting independence and participation in community activities and community life.
  • Rematching of families when there is a breakdown in communication.

Our general email address for Hosts and Clients is:

Refugee Action also provides the following education support:

Education Placement Coordinators :

  • Ensure the family informs the child’s current school of their move.
  • Advise parents to continue sending their child to the current school (as they are still on roll there).
  • Assist with applying to Travel Assist for a free bus pass so the child can still attend his / her current school (depends on distance).
  • Contact local schools that are close to their new home address and check if space/s are available for the child.
  • Complete Birmingham city council in-year transfer application forms for the child and submit them to the schools.
  • Some schools will respond with an offer, so education placement coordinators will escort the family to school for an induction meeting with an interpreter.
  • Some schools will not have a place and will offer to add the child on to their waiting list (providing they see ID documents).
  • During school induction meetings the education placement coordinators will advocate for school uniform and free school meals support.
  • Ensure parents are clear of their school responsibilities (i.e. drop off and collection times, attendance, checking letters etc)To contact Education placement coordinators team please email:

The Refugee and Migrant Centre

The Refugee and Migrant Centre provides the following support:

  • Full host support
  • Assist clients to apply for UC and Child Benefit
  • Immigration advice relating to their extension of leave to remain under the Homes for Ukraine Scheme
  • Supporting them with receiving their Biometric residence permit cards

Phone: 0121 314 5037, between the hours of 9 am – 5 pm


You can visit Refugee and Migrant centre’s website by clicking here.

Spring Housing

Spring Housing provides the following:

  • Home Visit Check for Host properties
  • Provide housing advice and tenancy support, ensuring guests have had all suitable housing options explained to them as well as how they can be supported to move.
  • Tenancy support

Phone: 0121 663 1443


You can visit Spring Housing’s website by clicking here.