Louise leads our work on refugee resettlement, ensuring that refugees that arrive in the UK through planned resettlement programmes have access to the best support and the very best welcome. Louise specialises in service delivery and making sure that the services we provide are tailored to the individual needs of our clients. She joined Refugee Action in 2011 to lead the Choices Assisted Voluntary Return service. Before working with Refugee Action, Louise worked with young people affected by homelessness and drugs & alcohol and those vulnerable to exploitation. She began her career as volunteer for the Citizens Advice Bureau.