This page outlines the terms and Conditions of the use for Refugee Action’s websites, social media and SMS.

Thank you for visiting our websites and connecting us via social media profiles or SMS.

If you continue to use our websites, engage with us on social media or use our SMS tool, you are agreeing to comply with, and be bound by the following terms and conditions of use.

The term “Refugee Action” or “us” or “we” refers to the owner of the website whose registered office is

Victoria Charity Centre,
11 Belgrave Road,
London SW1V 1RB.

The term “you” refers to the user or viewer of our websites, social media profiles or SMS platforms

This website is the official website of Refugee Action. The term websites includes any official microsites that Refugee Action also runs.

All elements of these sites are the property of Refugee Action. Including but not limited to its name, trademarks, logos design, text, graphics, the selection and arrangement thereof, is Copyright of Refugee Action, which is a company limited by guarantee registered in England and Wales, [No 0159354], with its registered office at

First Floor,
Victoria Charity Centre,
11 Belgrave Road,
London SW1V 1RB.

Refugee Action is also a registered charity, [No 283660].

The use of our websites are subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your risk, for which we shall not be liable. It shall be your responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Our website, social media and SMS communications can contain material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, photography and graphics. Reproduction is prohibited without the prior consent of Refugee Action.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites, social media account or online content. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s), accounts or content. We have no responsibility for the content of the linked website(s), accounts or content.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Our website may include links to websites run by other organisations. Refugee Action is not responsible for the privacy practices of other organisations’ websites so you should read their privacy policies carefully.

The use of our Social Media profiles are subject to the following terms of use:

Refugee Action currently has an official profile on the following social media channels:

Facebook
Twitter
YouTube
Flickr
Instagram
Storify
Vine
Periscope

Our social media content and channels are a place for Refugee Action to share the work we do to support refugees and asylum seekers in the UK, enable the public to join us to support our work, as well as celebrating the contribution of refugees and asylum seekers to the UK.

It is also a place where the public can participate in meaningful discussions or comments about the issues that affect refugees and asylum seekers based in the UK.

We value freedom of speech on our digital spaces. However, we want to ensure we foster a safe, open, friendly space where everyone feels free to express their opinions on the issues that matter to them, without harassing or causing hurt to others.

Refugee Action won’t tolerate behaviour within our social media channels or website that could be described as hate speech, trolling, spamming or bullying.

Refugee Action considers the following behaviour and content as unacceptable.

We reserve the right to block, delete or remove any comment, post or content that is:

  • Abusive, threatening, encourages violence or incites hatred
  • Involves swearing, name-calling, personal attacks or other anti-social behaviour
  • Includes video or images that our community may find distressing (graphic violence, for example)
  • An attempt to sell or promote a product or event not associated with Refugee Action and our activities
  • Is in a language other than English, as we can’t always vouch for the suitability of these posts
  • Racist, sexist, homophobic, discriminatory of a person’s religion, nationality or disability
  • Defamatory to a person or organisation

If a social media user persists in this behaviour, we reserve the right to block or ban them from accessing our social media channel and, if necessary, report their behaviour to the relevant social media channel or the police, without warning.

What to do if you are concerned about post or comment on a Refugee Action social media channel?

We understand that social media is a 24/7 medium. However, we are a small team and may not see every post as soon as it appears.

If you are concerned about a social media post, please let us know by emailing digital@refugee-action.org.uk. If possible with a link or screenshot of the post, comment or content in question.

Refugee Action cannot be held liable for the comments shared by the public via any of our social media channels.

Any retweet, share, like or favourite by a Refugee Action social media account does not equal an official endorsement.

The use of our SMS channel is subject to the following terms of use:

If you utilise our SMS donation service, you agree to the following terms and conditions.

By texting, you are giving us your number and agreeing to future communication from us by SMS or phone call

Please seek the bill payer’s permission before you text a donation to Refugee Action
Your mobile phone bill will be charged the donation amount your selected (i.e. £3, £5 or £10) plus the cost of one message at your standard network rate. For texts where donations are not being made, you will be charged the cost of one message at your standard network rate.

You can unsubscribe from SMS updates from Refugee Action at any time by simply texting STOP to 70800. Alternatively you can contact our Supporter Care team: info@refugee-action.org.uk or 08458942536

To stop receiving telephone calls from Refugee Action to your mobile, please contact our Supporter Care team on 08458942536 or email info@refugee-action.org.uk during business hours.

In line with our privacy policy, we will not pass your mobile phone number on to any third parties. Nor will we display it on any petitions, website or letters.

Our SMS service is provided by Cymba Integrated Solutions Ltd.

Changes to our Terms and Conditions Statement

Refugee Action reserves the right to amend any part of our Terms and Conditions statement. The latest version will be available on our website so please check from time to time.