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Companies including Serco make millions from refugees’ misery in the UK’s for-profit asylum system.

Our Most Wanted campaign exposes these asylum system profiteers, who repeatedly fail to treat people seeking asylum with dignity.

And while the Home Office is throwing away billions on the asylum contracts that make these companies’ investors rich, Serco has been caught throwing away the possessions of refugees.


Jimmy and his family are seeking asylum in the UK.

While they wait for a decision on their claim, they’re staying in accommodation that the government pays the company Serco to provide.

Serco is contracted to give five days’ notice to move anyone out of or between accommodation. But Jimmy’s family were given just one hour’s notice to move to a new hotel. They packed what they could carry and planned to come back for the rest.

When they returned, Serco staff wouldn’t let them in. They told Jimmy his things had been thrown away, but some of them might still be in the outside bins. This is what he found…

Everything they’d left had been binned. A lot was missing and much of what was there was ruined. He sorted through ripped family photographs, and couldn’t find his children’s toys and shoes. Serco says that its staff were not responsible for the damage.

In response to Jimmy’s complaints, Serco said: “When you arrived at the old accommodation to collect your belongings, you were shown where they were. They had not been put in the bin.”

But as you can see in the video above, Jimmy’s footage directly contradicts this.

Shockingly, it appears that Jimmy’s experience is not an isolated incident.

One family were moved out of a Serco hotel ahead of winter last year at such short notice they had to leave behind warm clothes, a child’s toy, and a pram.

The belongings were not forwarded to the new address and some were lost. The family had to seek support from a local charity to replace the pushchair and the winter coats that were not returned.

It’s the for-profit asylum system that belongs in the bin.

Do you agree with us that we need to see misery and profit taken out of the asylum system? Do you think every penny available to refugee protection in the UK should be spent on protecting refugees?

If you do, join our fight for a not-for-profit asylum system. Find out what it would mean for refugees, and add your name to our petition by following the link below.

Sign the petition for a not-for-profit asylum system

A Serco spokesman said: “The safety and wellbeing of the asylum seekers in our care is always our primary concern.  In this case we worked hard to ensure that the family were moved to a new hotel that could better accommodate them.  However, on the day of the move the asylum seeker had left behind a large amount of property, and our staff stored the property in a secure bin area with a roof and fencing.  This was a mistake and we are sorry that this happened.  We have reviewed the situation to make sure that it does not take place again.”