Drop-in Advice Caseworker Volunteer – Bradford

Do you want to volunteer with Refugee Action in Bradford? Do you want to be part of an organisation that is making a difference to refugees and asylum seekers?

What is the role?

This post involves dealing with clients and others who visit or call Refugee Action’s offices in Bradford. Volunteers assist the Advice Services Manager and Casework assistant to see clients who need advice around their immigrations status. It is a varied role, assisting with claims for asylum, fresh claims, settlement applications and other vulnerable migrants. You would also complete all administration in relation to the case and keep to Refugee Action’s policies and procedures.

What is the time commitment?

  • We would expect you to commit to a minimum of a day a week. You’ll need to be available in office hours (9:30am to 4pm) on a Monday or a Thursday
  • We would ask you to commit to this role for a minimum of 6 months
  • We expect commitment, punctuality and reliability from all of our volunteers

An information day for applicants will be held on 13 June, 2pm to 5pm. If you would like to ask any questions about the role or application process, please come along.

Will I receive training and support?

You will receive:

  • Refugee Awareness training and induction into the work of Refugee Action nationwide and in Bradford
  • Supervision and support from a named supervisor
  • Full training (date TBC) Option of training to OISC 1 and further
  • Your travel and food expenses will be reimbursed

Where would I be based?

You will be based at Refugee Action’s Bradford office, 40a Piccadilly, BD1 5NN

What are the main duties?

  • Deliver basic advice and information to clients, make phone calls on their behalf and explain letters
  • Assist clients to fill in forms, make applications and find further evidence
  • Complete administrative tasks (word-processing, recording information onto database, filing) in support of the team’s work, as necessary
  • Work closely with the Casework Assistant to manage the drop in, helping register people, triage their needs and keep people updated of their position in the queue
  • Assess client need and refer to other volunteers or to Refugee Action staff for detailed advice as appropriate
  • Signpost drop in clients to other agencies that can help if applicable
  • Behave in ways which respect the culture, personal history and situation of all clients, colleagues and stakeholders
  • Liaise and co-operate with colleagues and other volunteers in Refugee Action, as appropriate, in particular the Advice Service Manager, Casework Assistant and the Volunteer Coordinator
  • Carry out all the above in accordance with the aims and values of the service, in particular, confidentiality and impartiality; and in accordance with the aims, values and policies of Refugee Action, in particular its Equal Opportunities Policy

What skills are we looking for?

  • Experience and understanding of cultural diversity and the ability to volunteer with people from a range of different cultures
  • Ability to provide confidential and impartial basic advice and information to people in sensitive and emotionally demanding situations (e.g. exile, bereavement)
  • Legal experience is an advantage, willingness to learn
  • Open and reflective attitude to your own work and experience
  • Commitment to refugees and asylum seekers and an ability to volunteer in a diverse environment
  • A good level of English
  • Ability to communicate and experience of communicating clearly, with a range of audiences, for some of whom English is not a first language
  • Excellent active listening skills
  • Commitment to the principles of confidentiality, impartiality, non-directive advice, and equality of opportunity
  • Good spoken and written English, sufficient to provide basic advice in English

We ask for 2 references from all our volunteers and this role requires DBS checks.

We are committed to making every reasonable adjustment to the workplace or working arrangements so as to accommodate people with disabilities.



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