Employability Mentor – Working English Wirral

Working English Wirral is a new project providing pre-employment support to refugees, asylum seekers and other vulnerable migrants, through a combination of employability and ‘working English’ group sessions, and 1:1 mentoring.

We are looking for volunteers to mentor clients on a 1:1 basis. Employability Mentors will provide clients with extra, tailored support with goal-setting, getting ready for work or volunteering, and with their English language.

What are the main duties?

  • Hold 1:1 weekly meetings with each mentee at set times, via video or phone call
  • Check in and out by phone with your staff supervisor (Project Coordinator)
  • Set goals with each mentee and work with the Project Coordinator to develop a support plan for each mentee
  • Prepare activities to support mentee/s with the development of their English language abilities and other learning needs
  • Help mentees to navigate the job market: assist them with looking for work or volunteer opportunities, support them with applications and preparation for interviews
  • Support and encourage mentees to access other services being delivered remotely
  • Update database with tasks that have been completed and notes
  • Maintain regular contact with the Project Coordinator, to feed back on mentee progress and to flag any concerns
  • Attend online group supervision sessions with other volunteers, facilitated by the Project Coordinator or other RA staff, every six weeks

What is the time commitment?

  • 30 minutes for a video call interview and chat about the project
  • Online Refugee Action induction and role-specific training
  • A half-day per week for the planning and delivery of mentoring sessions, including checking in and out with your staff supervisor (Project Coordinator). You would decide on session days and times with your mentee
  • Ongoing training opportunities to meet your support and development needs
  • Refugee Action volunteers commit to the service for at least 6 months – in this time, you may support several mentees, as you would support one mentee for a period of 8-12 weeks depending on their needs. However we are flexible on this currently due to volunteers’ changing circumstances in the pandemic, so a minimum of 8-12 weeks (one cycle with one mentee) is in place

Where would I be based?

  • Due to lockdown, temporarily this is a remote volunteering opportunity – you would be volunteering from home, using video calls and/or phone calls
  • After lockdown, if you are able to continue volunteering, this would take place in public spaces on the Wirral, which you would decide on with mentee/s

What support and benefits can I expect to get?

  • Online induction and training
  • Ongoing support and wellbeing checks from Project Coordinator
  • Online group supervision sessions with other volunteers every six weeks
  • Reasonable expenses for phone costs
  • Access to development opportunities such as extra training and workshops, to improve skills such as active listening, and increase cultural awareness and knowledge of our specific context and the charity sector as a whole
  • Opportunity to gain a variety of skills and experience, meet new people and make a lasting impact on clients’ lives

What skills are we looking for?

  • Ability to listen and respond to mentees’ needs and build their confidence, taking an empowerment approach
  • Ability to work with people from a range of ages, backgrounds and cultures. Experience of this would be an advantage
  • Ability to complete tasks using own initiative
  • Ability to record information accurately and update our database
  • Ability to volunteer within confidentiality and safeguarding guidelines
  • Ability to provide support to people who might be emotionally vulnerable
  • Ability to communicate clearly and accurately, with a good standard of English
  • Knowledge of another language such as Arabic, Farsi or Kurdish is helpful but not essential
  • Up-to-date knowledge of your sector/industry and the world of work
  • Punctuality and reliability
  • Willingness to develop new knowledge and skills
  • Those with lived experience as a refugee, asylum seeker or migrant are encouraged to apply

We ask for two references from all our volunteers. This role also requires a DBS (criminal record) check at enhanced level.

How do I apply?

  • Please fill in our short application form by following the link on this page
  • If you have any questions or would like to discuss the role further before applying, please contact Isobel (Project Coordinator) on IsobelZ@refugee-action.org.uk or 07702902166

We welcome applications from people with lived experience as a refugee, asylum seeker or migrant. We are committed to making every reasonable adjustment to the workplace or working arrangements to accommodate people with disabilities or specific learning difficulties.



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