First Contact Volunteer – Bradford

Do you want to volunteer with Refugee Action in Bradford? Do you want to be part of an organisation that is making a difference to refugees and asylum seekers?

What is the role?

Everyone has seen in the news that we are in the biggest refugee crisis since World War 2, and it is important that refuges and asylum seekers feel welcome and safe in our office.

Our team deliver immigration advice, family support and employability support to clients in Bradford and our First Contact volunteer needs to be welcoming, polite and helpful. A friendly face to help them on their asylum journey.

It will give you a great overview of the work in this organisation, sector and voluntary organisations in the district.

What is the time commitment?

  • We would expect you to commit to a minimum of half a day a week. (Either the morning or the afternoon). You’ll need to be available in office hours (9:30am to 5pm) We need support on a Thursday and a Friday
  • We would ask you to commit to this role for a minimum of 6 months
  • We expect commitment, punctuality and reliability from all of our volunteers

An information day for applicants will be held on 13 June, 2pm to 5pm. If you would like to ask any questions about the role or application process, please come along.

Will I receive training and support?

You will receive:

  • Refugee Awareness training and induction into the work of Refugee Action nationwide and in Bradford
  • Supervision and support from a named supervisor
  • Full training (date TBC)
  • Your travel and food expenses will be reimbursed

Where would I be based?

You will be based at Refugee Action’s Bradford office, 40a Piccadilly, BD1 3NN

What are the main duties?

  • Represent RA when dealing with all enquiries to the office
  • Complete administrative tasks (word-processing, recording information onto database, filing) in support of the team’s work, as necessary
  • Answer the telephone and transfer calls to relevant members of the team, signposting all others to drop in days and other services
  • Work closely with the Reception Casework Assistant to manage the reception area, including dealing with clients arriving to see staff and volunteers
  • Assess client need and refer to other volunteers or to Refugee Action staff for detailed advice as appropriate
  • Deliver basic advice and information to clients where a referral to advice volunteers and/or Refugee Action staff is not necessary
  • Signpost drop in clients to our drop in advice service, or to other agencies that can help
  • Behave in ways which respect the culture, personal history and situation of all clients, colleagues and stakeholders
  • Liaise and co-operate with colleagues and other volunteers in Refugee Action, as appropriate, in particular the Reception Casework Assistant and the Volunteer Coordinator
  • Carry out all the above in accordance with the aims and values of the service, in particular, confidentiality and impartiality; and in accordance with the aims, values and policies of Refugee Action, in particular its Equal Opportunities Policy

What skills are we looking for?

  • Experience and understanding of cultural diversity and the ability to volunteer with people from a range of different cultures
  • Ability to provide confidential and impartial basic advice and information to people in sensitive and emotionally demanding situations (e.g. exile, bereavement)
  • Open and reflective attitude to your own work and experience
  • Commitment to refugees and asylum seekers and an ability to volunteer in a diverse environment
  • A good level of English
  • Ability to communicate and experience of communicating clearly, with a range of audiences, for some of whom English is not a first language
  • Excellent active listening skills
  • Commitment to the principles of confidentiality, impartiality, non-directive advice, and equality of opportunity
  • Good spoken and written English, sufficient to provide basic advice in English

We ask for 2 references from all our volunteers and this role requires DBS checks

We are committed to making every reasonable adjustment to the workplace or working arrangements so as to accommodate people with disabilities.



Enquire now