Gateway Resettlement Programme English Practice Volunteer – Greater Manchester

Do you want to be part of a resettlement programme by helping newly arrived refugees gain self-confidence and improve their English? Do you want to be part of a team that is working to build a movement for change for refugees and asylum seekers?

What is the role?

Our clients are refugees who have recently arrived to live in Greater Manchester. English language acquisition is vital for their resettlement and integration and therefore we need volunteers to help them practice their English out in their communities and in every day settings.

What is the time commitment?

  • You’ll need to be available to complete some initial induction and training sessions and then to commit to a half day per week minimum, Monday-Friday, 9.30 am – 4.30 pm. There are some limited spaces for volunteers who would prefer to carry out their role on Wednesday evenings (up to 8pm) or Thursday evenings (up to 7pm).
  • Hours are likely to be approximately 1 hour per session with a client. This does not include travel time (up to 2 hours for a round trip) planning time and writing up accurate notes of contact meetings.
  • Training will be delivered during the week commencing 20 May 2019. so you’d need to be available for these dates. Both will be full day training sessions.

We’d ideally like volunteers commit to the role for 12 months from the point of application.

Will I receive training and support?

All Refugee Action volunteers will receive:

  • Induction and training
  • Ongoing support from a volunteer supervisor
  • Reasonable expenses to cover travel and lunch
  • On-going training and support

Where would I be based?

You will be required to travel throughout Greater Manchester to carry out English Practice Sessions in client’s homes.

What are the main duties?

  • Help clients practice their English based on identified learning goals. This will likely take place in the client’s home, but could also be in a public place. Specific learning goals may include: helping them to recognise and understand letters addressed to them, practicing making appointments and giving personal details over the phone, reading newspapers together, going to local shops, libraries, leisure centres or other local services.
  • Help clients practice what they have learnt in classroom sessions.
  • Help clients with their homework.
  • Refer any wider issues back to the relevant resettlement worker.
  • Produce accurate records of contact meetings and share them with the resettlement worker.

What skills are we looking for?

  • Understanding of and commitment to the needs of asylum seekers, refugees and other displaced people
  • Ability to work with people from different cultures
  • Commitment to working to principles of empowerment and independence
  • Understanding of principle of equal opportunities and confidentiality
  • Ability to communicate in an accurate, brief and clear manner
  • Punctuality and reliability, with the ability to journey plan and arrive at appointments on time
  • Basic IT skills, (ability to type and send word documents by email)
  • Good written and verbal communication in English, (i.e. to be able to help a client practice their English with confidence, and to be able to communicate with people of different backgrounds in a variety of settings)
  • Willingness to develop new knowledge and skills
  • Ability to source and use appropriate learning materials
  • ESOL or teaching experience is helpful but not required

We ask for two references from all our volunteers. This role also requires a DBS (criminal record) check at enhanced level.

We are committed to making every reasonable adjustment to the workplace or working arrangements so as to accommodate people with disabilities.

Refugees and asylum seekers are encouraged to apply.



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