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Group Work Delivery Volunteer Role Outline

About the Project

Refugee Action works across the U.K. to help refugees, people seeking asylum and other displaced people rebuild their lives.

This project will form part of that work in Merseyside by building people’s awareness of U.K. services, systems and cultures. We aim to deliver a series of inclusive and accessible group sessions, raising people’s understanding, ease of access, and confidence, regarding issues such as, healthcare, housing, employment, wellbeing, and cultural awareness.

The project must be Co-produced by people with lived experience of the U.K. resettlement and asylum systems; from design to delivery, to evaluation. We recognize the need for insights that only come from first-hand experience.

The project will focus on assisting Ukrainian Nationals with Leave to Remain but will be open to others, too. We welcome anybody that might benefit, including, other Refugees and people seeking asylum.

Main Volunteer Duties

  • Deliver, lead and co-facilitate sessions with groups of clients (ideally in their first languages), alongside the Group Work Coordinators. Topics will include healthcare, employment, housing, and cultural awareness, and others
  • Facilitate sessions being delivered by members of other organisations, who bring specific expertise in topics such as healthcare, employment, housing, and cultural awareness, anti-racism, and others.
  • Assist with communication, where appropriate, when gathering information from clients and supporting them to access other services.
  • Assisting clients to complete information and feedback forms
  • Liaise with Refugee Action team members, and staff and volunteers from other agencies.
  • Contact clients by phone to remind them about upcoming sessions.
  • Take responsibility for a range of sessions preparation tasks. These may include buying refreshments, arranging the venue, etc.
  • Debrief with the Group Work Coordinators to help improve future sessions.
  • Help to gather client information and feedback.
  • Support with data entry into our database (Apricot) and update with client’s session attendance.

Some grasp of English and fluency in another key language is essential to most of these duties, however, there may be scope to assist the project as a volunteer with no or limited English.

Where would I be based?

The project is based in Liverpool and we encourage people from the Merseyside area to apply as there will be other opportunities for face-to-face work in the area within the project. There is also scope to recruit a small number of volunteers to work remotely, online.

What is the time commitment?

  • We ask that volunteers commit to the role for at least 6 months.
  • To attend, lead and/or facilitate once a week, or once every other week.

Will I receive training and support?

You will receive induction training which includes a general introduction to Refugee Action, safeguarding training, and training specific to the role of Group Work Delivery volunteer to allow you to organise and lead group work as well as training on keeping clients and yourself safe.

The training provided is one of the reasons we ask for an ongoing commitment of three-to-four months.

We will also offer you

  • Regular support and supervision through an appointed supervisor.
  • Group peer supervision
  • Invitations to Refugee Action’s Staff and Volunteer meetings, annual conference and any social & information events that might be happening.
  • Opportunities to support Refugee Action in fundraising events and public appeals.
  • Appropriate insurance cover.

Will I receive expenses?

Refugee Action volunteers are not left out of pocket because of volunteering with us. If you are volunteering away from your home, we will pay reasonable travel, drink, and meal expenses as per our agreed rates.

If the provision of IT equipment is required, this will be discussed with each volunteer, and the agreed costs met by us.

What skills are we looking for?

  • Understanding of, and commitment to, the needs of asylum seekers, refugees and other displaced people.
  • Commitment to anti-racism and removing barriers to power for those with lived
  • Interest in working with people from different cultures.
  • Great team working skills.
  • Good verbal and written communication.
  • Comfortable facilitating group discussions or a willingness to develop this skill.
  • Willingness to work to the principles of equal opportunities and confidentiality.
    Punctuality and reliability.
  • A good level of English and fluency in another key language (E.g Ukrainian, Pushto, Dari)
  • Good IT skills or Basic IT skills with a desire to develop those skills.
  • Desire to develop the following skills (facilitation, user research, train the trainer)

Please note that initial training will be provided in a number of these areas.

You will be required to respect:

Refugee Action’s Confidentiality Policy.
Refugee Action’s Equal Opportunities Policy.
References and Disclosure Barring Service (DBS) Check

We ask for two references from all our volunteers.

The role also may require a DBS Check, but we will confirm this. Having a criminal record will not stop us from considering your application to volunteer. We will consider every applicant and their circumstances carefully.

How to Apply

Please contact Sabiti and Daniel at and with a short paragraph outlining why you are interested in the role the skills and experience you could bring to the project.


Those with lived experience as a refugee or person seeking asylum are strongly encouraged to apply.

Apply now