Navigator Project Mentor Face-to-Face – Birmingham

Do you want to be part of a team that supports Syrian refugees to join in community activities across Birmingham?

What is the role?

To be part of the new Navigator Project that is working with Syrian refugees who have resettled in Birmingham. Mentors will support refugees to find out about and join in community and leisure activities in Birmingham. This will help people to feel part of their community, less isolated and to improve their well-being.

What do volunteers do?

Face-to-face Mentors support refugees to:

  • Use the internet, phone or email to find out more information about activities in Birmingham
  • Decide which activity they would like to do
  • Plan what to take with them and what will happen when they arrive
  • Learn a few English words that they might need for the activity
  • Feel more confident going to a new place
  • Remember to go on the right date and time
  • Visit the activity by going with them 1 – 3 times
  • Tell us what they think about the Navigator Project

The role includes:

  • Meeting with refugees to plan their goals and what they want to do
  • Telling the Navigator Project Coordinators what you have been doing, by email, text message, or phone

What is the time commitment?

  • 2 days’ training: Induction training will be delivered on Thursday 12th September (full day) and Navigator Mentor Training on Thursday 19th September (full day). So you’d need to be available for these dates, please
  • We are looking for people who are expecting to volunteer for at least 6 months
  • Meeting the refugee for 2 hours each week, for 3 – 6 weeks (9.30am – 4.30pm, Mon – Fri)
  • Working with a different refugee every 3 – 6 weeks

Will I receive training and support?

All mentors will have:

  • An induction and ongoing training
  • Support from the Navigator Project Coordinators• Expenses for travel within Birmingham
  • Mentor support meetings (group and one-to-one) every 6 – 8 weeks, as part of the role

Where will I volunteer?

Mentor meetings will be across Birmingham in different places in the community, this will be agreed between you and the refugee. Training meetings will be at Refugee Action’s Birmingham office, Five Ways.

What skills are we looking for?

We are looking for volunteers who:

  • Can think of their own answers to everyday problems
  • Remember appointments, arrive on time and are organised
  • Can find out about services and activities that are happening in Birmingham
  • Are good at planning journeys on public transport to places that they do not know
  • Have good IT skills, can use the internet and email
  • Understand what difficulties might stop refugees from getting involved in community activities
  • Understand the importance of treating everyone fairly and are happy to work with people from different cultures
  • Are able to keep people’s personal information private / confidential
  • Understand why it is important to support refugees to do things for themselves
  • Can communicate clearly and listen well
  • Are able to understand instructions in English
  • If possible, can write simple sentences in English.

We particularly welcome volunteers who are:

  • English/Arabic speakers
  • Refugees and Asylum Seekers who can speak English
  • Familiar with Birmingham and know how to travel around the city

Applicants for this role must be 18 years old or above. This role needs two references and a Disclosure and Barring Service (DBS) check. Refugee Action welcomes applications from asylum seekers and refugees. We will try to make changes to your volunteering to help people with disabilities.



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