Navigator Project Mentor Office-based – Birmingham

Do you want to be part of a team that supports Syrian refugees to take part in community activities across Birmingham?

What is the role?

To be part of the new Navigator Project working with Syrian refugees who have resettled in Birmingham. Mentors will support refugees to find out about and join in community and leisure activities in Birmingham by using the phone, email and social media. This will help people to feel part of their community, less isolated and to improve their well-being.

What do volunteers do?

Office-Based Mentors support refugees to:

  • Find out about activities in Birmingham
  • Decide which activity they would like to do
  • Plan what to take with them and what will happen when they arrive
  • Learn a few English words that they might need for the activity
  • Feel more confident going to a new place
  • Remember to go on the right date and time
  • Tell us what they think about the Navigator Project

The role includes:

  • Replying to phone calls, emails, WhatsApp messages etc. from refugees
  • Putting information about activities onto Facebook, WhatsApp or the Navigator app
  • Telling refugees about Navigator Group Sessions and events, e.g. by phone
  • Meeting with the Navigator Project Coordinators to plan what you will do
  • Using a computer to record what you have done and what needs doing next
  • We will sometimes ask you if you want to help at Refugee Group Sessions and events

What is the time commitment?

  • 2 days’ training: Induction training will be delivered on Thursday 12th September (full day) and Navigator Mentor Training on Thursday 19th September (full day). So you’d need to be available for these dates, please
  • We’re looking for people who can volunteer for at least 6 months
  • 1 full-day or half-day per week, the same day each week (Monday to Friday 9.30am – 4.30pm)

Will I receive training and support?

All Refugee Action volunteers will have:

  • An induction and ongoing training
  • Support from the Navigator Project Coordinators
  • Expenses for travel within Birmingham
  • Mentor meetings (group and one-to-one) every 6 – 8 weeks, as part of the role

Where will I volunteer?

Refugee Action’s Birmingham office, Five Ways.

What skills are we looking for?

We are looking for volunteers who:

  • Can think of their own answers to everyday problems
  • Remember appointments, arrive on time and are organised
  • Are good at planning journeys to places that they do not know on public transport
  • Have good IT skills, can use the internet and email
  • Can find out about services and activities that are happening in Birmingham
  • Understand what difficulties might stop refugees from getting involved in community activities
  • Understand the importance of treating everyone fairly and are happy to work with people from different cultures
  • Are able to keep people’s personal information private / confidential
  • Understand why it is important to support refugees to do things for themselves
  • Can communicate clearly and listen well
  • Are able to understand instructions in English
  • If possible, can write simple sentences in English

We particularly welcome volunteers who are:

  • English/Arabic speakers
  • Refugees and Asylum Seekers who speak English
  • Familiar with Birmingham and know how to travel around the city

Applicants for this role must be 18 years old or above. This role needs two references and a Disclosure and Barring Service (DBS) check. Refugee Action welcomes applications from asylum seekers and refugees. We will try to make changes to your volunteering to help people with disabilities.



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