Navigator Project Volunteer Mentor – Birmingham

Do you want to be part of a team that supports Syrian refugees to join in community activities across Birmingham?

What is the role?

To be part of the Navigator Project working with Syrian refugees who have resettled in Birmingham. Mentors will support refugees to find out about and join in community and leisure activities in Birmingham. This will help people to feel part of their community, less isolated and to improve their well-being. This support may be delivered remotely or face to face. The role also involves keeping accurate notes of contact meetings and sharing them with the Navigator team.

What do volunteers do?

Mentors support refugees to:

  • Find out information about activities in Birmingham
  • Decide which activities they would like to do
  • Plan travel to new places and understand what to expect when they arrive
  • Learn a few English words that they might need for the activity
  • Feel more confident going to a new place for the first time by going with them

The role includes:

  • Meeting with refugees to help plan their goals and what they want to do -either face to face or online via Teams or Zoom
  • Supporting refugees to attend new activities, either one to one or in small groups
  • Telling the Navigator Project Team what you have been doing, by email, text message, or phone

What is the time commitment?

  • Two days training
  • We are looking for people who can volunteer for at least 6 months
  • Meeting with refugees for approximately 2 hours each week, for 3 – 6 weeks (9.30am – 4.30pm, Mon – Fri)
  • Working with a different refugee every 6-8 weeks

Will I receive training and support?

All mentors will have:

  • An induction and ongoing training
  • Support from the Navigator Project Team
  • Expenses for travel within Birmingham
  • I.T equipment will be provided if needed
  • Mentor support meetings (group and one-to-one) every 6 – 8 weeks

Where will I volunteer?

Mentor meetings will be across Birmingham in different places in the community, this will be agreed between you, the refugee your supporting and your supervisor. Mentor meetings can also take place online via Teams or Zoom. Volunteer training and meetings will be online.

What skills are we looking for?

We are looking for volunteers who:

  • Can find out about services and activities in Birmingham
  • Are reliable and well-organised
  • Can communicate clearly and listen well
  • Are good at planning journeys on public transport
  • Have good IT skills, can use the internet and email
  • Understand the importance of treating everyone fairly and happy to work with people from different cultures
  • Able to keep people’s personal information private/confidential
  • Understand what difficulties might stop refugees from getting involved in community activities
  • Understand why it is important to support refugees to do things for themselves

We particularly welcome volunteers who are:

  • English/Arabic speakers
  • Refugees and Asylum Seekers who can speak English
  • Familiar with Birmingham and know how to travel around the city

Coronavirus (COVID – 19) impact

In March 2020 Refugee Action suspended all face-to-face contact with clients, and replaced this with virtual working, using telephone calls, Zoom and Skype.

This volunteer role will entail some remote volunteering, but also some face-to-face volunteering as required. The safety of our staff, volunteers and clients is paramount, therefore, prior to any face-to-face work, Refugee Action will conduct a risk assessment and will ensure that staff, volunteers, and clients have access to PPE, lateral flow tests and are aware of local and national coronavirus guidance.

References and DBS

  • We ask for two references from all our volunteers
  • This role also requires a DBS (Disclosure Barring Service) check
  • Having a criminal record will not stop us from considering your application to volunteer
  • We will consider every applicant and their circumstances carefully
  • Applicants for this role must be 18 years old or above


Enquire now