Resettlement Admin Support Volunteer – Birmingham

By January 4, 2019Birmingham

Do you want to gain experience in administration? Do you want to be part of a team that is assisting clients making crucial decisions on their future?

What is the role?

Our clients are Syrian refugees who have arrived to live in West Midlands are from refugee camps where they may have lived for some years. The Arrivals aspect of the role is to provide admin assistance to an individual or household group of newly arrived resettled refugees for their first week in the UK.

You’ll learn about various administration tasks and methods and put them into practise, as well as contribute to the smooth running of the office.

What is the time commitment?

  • You’ll need to be available to complete some initial induction (see date below) and training sessions and then
  • We’d reasonably expect you to commit to a full day or 2 half days a week minimum between Monday- Friday, 9.30 am – 4.30pm. Some flexibility may be required in arrival weeks
  • Refugee Action volunteers commit to the service for at least 6 months

Will I receive training and support?

All Refugee Action volunteers will receive:

  • Induction and a number of training sessions
  • On-going support from a volunteering supervisor
  • Reasonable expenses to cover travel and lunch

Where would I be based?

You will be based at Refugee Action’s Birmingham office.

What are the main duties?


  • Answering the telephone, transferring calls and taking messages
  • Opening and distributing the post and taking post to the Post Office
  • Entering information onto a spread sheet and database
  • Filing, scanning, archiving, photocopying, faxing and general admin assistance
  • Checking and distributing faxes
  • Assisting with venue events
  • Booking interpreters, where necessary
  • Assisting with taxi bookings, where required
  • Assisting Resettlement Workers with basic admin duties, such as uploading documents
  • Contributing to the smooth running of the office

Arrivals (Admin Support)

  • Assisting Senior Administrator – Resettlement with Arrivals Planning details
  • Assemble and update client Welcome Pack & Lead Persons Pack
  • Obtaining supplies of various Benefits Forms
  • Research local services

What skills are we looking for?

  • Understanding of and commitment to the needs of asylum seekers, irregular migrants and other displaced people
  • Ability to work with people from a range of different cultures and backgrounds
  • Organisational skills
  • Basic IT skills (Microsoft Word, basic Excel, Microsoft Outlook)
  • Ability to work in an environment that can at times be busy
  • Ability to speak English to an intermediate level
  • Good communication skills (face to face, on the phone and via emails)
  • Attention to detail
  • Punctuality and reliability
  • Willingness to develop new knowledge and skills

We ask for 2 references from all our volunteers

How do I apply?

Please follow the links on this page to the application form.

You will need to attend:

  • An Initial Meeting and IT activity (around 1 hour) at our Birmingham office on 11th February 2019 (we will contact you in late Jan/early Feb to book an appointment)
  • Introduction to Refugee Action and Volunteering Training on Tuesday 26 February 2019, 10am – 4pm at our office in Birmingham
  • Further on-the-job admin training sessions in March 2019, to be arranged.

We will do our best to make changes to the tasks and locations involved in volunteering so that people with disabilities can volunteer with us.

This advert may be closed before the deadline if we receive a high number of applications, so please apply as soon as you can.

Please note applicants must be 18 years or older. Refugee Action welcomes applications from asylum seekers and refugees.

Enquire now