Working English Project Employability Learning Assistant – Manchester

By November 2, 2018Greater Manchester

What is the role?

The volunteer role will be part of the new Working English North West project aimed at addressing the challenges faced by refugees who have just been granted their immigration status and increasing their employability and integration. The project will support refugees to improve their knowledge of, and access to the UK job market, advance their English levels and assist them to become job ready. We will run regular eight-week courses across Greater Manchester on employability and English language, and the learners will also be offered individual mentoring support to further their employment goals.

This role involves supporting staff to run the employability courses across Greater Manchester, including planning and facilitating.

What is the time commitment?

  • Volunteers will ideally be available for one full day/week, but will we consider applicants who can only commit to one half day/week. The employability course will run on some Mondays and most Tuesdays, so availability on one of these days would be necessary.
  • You will ideally commit for 12 months from the point of application
  • Volunteers are required to attend role training sessions on Tuesday 8 and Tuesday 15 January 2019
  • To offer support, and ensure quality and consistency, attendance at regular supervision meetings will be necessary (approx. 1 hour every 8-10 weeks). These meetings will be either 1-1 or group, and face-to-face or over the phone.

Will I receive training and support?

You will receive:

  • One day induction training session; one day comprehensive role specific training and access to other training opportunities as they arise
  • Development of skills while undertaking your volunteering role
  • Regular support and supervision
  • Re-imbursement of expenses, including travel costs and meal allowances
  • A reference for work or study

Where would I be based?

Planning and preparation for the course will take place at Refugee Action’s Manchester office. The courses will take place at various sites across Greater Manchester throughout the year and volunteers will be required to travel there.

What are the main duties?

  • Attend and contribute to planning meetings at Refugee Action’s Manchester office
  • Help to plan course material and facilitate some of the group work. This may involve using interpreters
  • Take responsibility for a range of preparation tasks. These may include buying refreshments, collecting training equipment, arranging petty cash for client expenses, copying hand-outs, booking interpreters, etc.
  • Escort clients from the bus station or an agreed meeting point to the group session venue. This may be carried out by a volunteer on their own, with the support of a paid member of staff who co-ordinates the escorting from another venue
  • Participate in a debrief session to help improve future sessions.

What skills are we looking for?

  • Some experience of facilitating group work and delivering presentations
  • Experience of communicating confidently in a group setting
  • Good general understanding of UK employment market, recruitment processes, job application and interview techniques, work context and culture
  • Good verbal communication in English (e.g. to give clear information to learners whose first language isn’t English; to take part in planning sessions.)
  • Understanding of and commitment to the needs of refugees and asylum seekers
  • Ability to provide support to people who might be emotionally vulnerable and to maintain boundaries
  • A positive approach to working in a multi-cultural setting and understanding of cultural diversity
  • Understanding of and commitment to empowering other people and promoting independence
  • Ability to volunteer within approaches and guidelines of confidentiality, safeguarding, equal opportunities and empowerment
  • Basic IT skills (i.e. ability to produce learning materials on Word and PowerPoint)
  • We expect commitment, punctuality, organisational skills and reliability from all our volunteers

We are committed to making every reasonable adjustment to the workplace or working arrangements to accommodate people with disabilities.

We ask for two references from all our volunteers. This role also requires a DBS (criminal records) check at enhanced level.

Please note applicants must be 18 years or older. Refugee Action welcomes applications from asylum seekers and refugees.

Please note that although the latest closing date for this volunteering role is Monday 10 December, we may close the application process sooner if we receive a high volume of applications.



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